Conflict management and emotional intelligence

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Conflict management and emotional intelligence

Conflict occurs over money, goods, services, power, possessions, time, and much more.

Conflict Management With Emotional Intelligence | Skill Success If you expect the training to be effective, you also have to raise EQ levels.
Conflict Management With Emotional Intelligence | Skill Success If you expect the training to be effective, you also have to raise EQ levels. Skills and Programming An individual's EQ is a product of their emotional intelligence skills as well as their internal programming.
Role of Emotional Intelligence in Conflict Management Strategies of Nurses - ScienceDirect Whether out of the fear of offending someone, hurting their feelings or being humbled by having to admit a mistake, we put those conversations off. We must be able to have the uncomfortable or unpleasant, but honest, conversation.
Emotional Intelligence & Conflict Managment

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Course Curriculum

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If something exists and more than one person wants or needs it, there is a potential for conflict to occur. Conflict occurs all the time — at home, at work, between individuals, in teams, in groups, in tribes and between nations.

Conflict management and emotional intelligence

Where there are people, there is conflict. Some disagreement and conflict is inevitable as this is where learning, creativity, and understanding occurs.

It is not that conflict occurs that is the issue, it is how it is managed. This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict.

In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life. Negotiating and resolving conflict requires good use of emotional intelligence — your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy and listening.

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Conflict modes and styles are reviewed looking at the strengths and liabilities of each. The course, also, covers flexibility and how you use behavioral preferences around working with time.

Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict. This course is a standalone course for anyone interested in understanding how to manage, work with and resolve conflict.

It complements other courses that explore emotional intelligence in more depth. The course is made up of a series of lectures and contains comprehensive course notes.

There are a series of interactive exercises that involve some activity with other people and some reflection. This course is not for you if you are not prepared to work through the exercises that make up a fundamental part of the course.

Conflict cannot be managed just by watching the video lectures. It requires you to do some reflective thinking, to get some feedback and to discuss your development with others.

Emotional Intelligence & Conflict Managment

There are FIVE practical activities included within the course that are designed to help you understand conflict management and how you can improve in working with conflict. All of them require you to engage with your team and do some work outside of the course.Emotional intelligence is the ability to perceive, control and evaluate the emotions of yourself, others and groups.

When used in conflict management, there is a three-step formula. The formula does not attempt to solve the problem, but is geared toward addressing and neutralizing the emotions so that the problem can then be approached .

In this course, you will learn to understand what the conflict is about and how people react to conflict, recognize why some conflict is to be expected and why it is a part of healthy relationships, know how to use emotional intelligence to resolve conflict and build emotional bonds and much more.

V emotional intelligence and conflict management strategy have been identified as (1) communication and interpersonal relationships (Esin, ), (2) . V emotional intelligence and conflict management strategy have been identified as (1) communication and interpersonal relationships (Esin, ), (2) concern for self (Frak, ).

Emotional intelligence is the ability to perceive, control and evaluate the emotions of yourself, others and groups. When used in conflict management, there is a three-step formula. The formula does not attempt to solve the problem, but is geared toward addressing and neutralizing the emotions so that the problem can then be approached in a more objective and effective manner.

Introduction to Conflict Management with Emotional Intelligence 4 Lectures This introduction gives an brief overview of the course on .